BlueSteam Web Hosting

Knowledge Base


FAQ - cPanel


 
Q - Acessing cPanel behind tight firewall !!
A -

You can access your cPanel and Webmail behind a tight firewall or your company's restrictive firewall using the following links by logging in using your normal control panel username and password:

http://cpanel.bluesteam.net/
http://webmail.bluesteam.net/

Q - Addon Domains Vs Parked Domains.
A -

Addon domains are simply parked on top of subdomains.
    http://www.addondomain.com  >>  http://addondomain.maindomain.com

Parked domains are parked on top of domains.
    http://www.parkeddomain.com  >>  http://www.maindomain.com


Q - Can I create email accounts, databases, ftp accounts and subdomains on addon domains?
A - No. You can't create separate databases, ftp accounts and subdomains on addon domains because "addon domains" is simply a pointer to sub directory of main website "public_html" folder.

However email accounts can be created on addon domains. You can still use FTP, databases from the main account for your addon domains.


Q - Do you offer "shared secure server" or shared SSL access?
A -

We offer Shared secure server for all our customers. There is nothing to setup and you can gain access to your secure server at:

https://sslserver2.net/~(your username)/

For Example: if your user name is "user123" Your secured URL is:
     https://sslserver2.net/~user123

Q - I lost my cPanel account password, what now?
A - Please log a ticket at http://www.bluesteam.net/support/ ensuring that you include your Full Name, Domain Name and account userid requesting that we reset your password.
Once we have received the ticket we forward your new password to the primary email address registered on your account.

Q - What is Data Transfer (Bandwidth)?
A -

Whenever a visitor comes to your site, data is sent from our web servers to your visitor's computer. This data can be composed of web pages, images, compressed files, or anything else on your site that can be viewed or downloaded by visitors.

Your Email traffic , FTP (File Uploads and downloads) also count towards your bandwidth usage. All this requested data added together equals your total data transfer. The more visitors you have, the higher data transfer limit you'll need. You can always buy additional data transfer as your site grows.


Q - When I try to access my site it says: "Forbidden, You don't have permission...", why?
A - This is caused by many reasons. Most of the common reasons are listed below, it has to be due to one or more of the following:
  1. Error is caused by not having a home page file inside of your www or public_html directory. Once you upload your homepage file into this directory, the error message will go away and your new home page will load. Our servers recognize a number of file names as home pages: the most common ones are index.html and index.htm.
  2. The permissions of your public_html directory are not correct. The right permissions are Unix 755.
  3. You may have uploaded your hompage, index.html or index.htm in uppercase for example like Index.html.
    Please make sure your homepage index file is in lowercase.

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